Tetraktys Online Shop Sales Process

1) Selection of the product

The customer is able to select the film he/she wants to buy. Furthermore he/she can preview a small trailer of the film and read the description.

2) Selection of Film characteristics

The customer is able to select different language options in which the film is either translated or has subtitles. Here is also where the customer needs to indicate if the film is for home or institutional use.

3) Select quantity of product

The customer can add more movies in the card and define the final number of movies is willing to purchase. At the same time he/she can abort purchase process and empty his/her card. A delete button is available.

4) Registration process

(Customer to fill out registration form) Two options:

a) For returning customers to log in using their username and password.

b) New Users fill out registration form with their details (email, company name, title, first name, last name, middle name, address 1, address 2, city, postal code, country, state/province/ region, phone, mobile phone, fax) Agreement to the terms of service and send registration form. Aborting and empting Shopping Cart still available in this step.

5) Check out process

Shipping address information -Description of product to be bought and final price. -Option of coupon code to submit it. (if any deriving from marketing campaigns) -Billing information with all the info previously given on the registration form process. —Option of updating address -Shipping Info. If address is different option to add a new one

6)Shipping Methods

Selection of shipping method and price After registering and defining Shipping Address the customer sees clearly the shipping cost according to the Billing Address given. He is also given the shipping options. For Cyprus is local Courier and for international EMS Datapost ( Cyprus Post Services service)

7) Confirmation of Order

The customer has the opportunity to revise the order and here the Terms and Conditions of the sale are to be confirmed as read. We advice all our customers to read the Terms and Conditions thoroughly. The customer can still here can abort the purchase if this is his/her wish. After confirmation of the order and before proceeding to payment, pressing the button Confirm Order the system generates a confirmation email to both customer and vendor that informs them that an order has been confirmed. The order stays as Pending for Payment and the customer can either proceed and pay at this moment or wait and pay when is more convenient for him/her. Our Online shop allows to the user to access his/her account later and proceed to payment or even change or cancel the order.No products are going to be delivered if the payment is not fully made.

8) Payment

If the customer has decided to continue and purchase the product or products, he/she will be informed about the ways he/she can proceed with the payment. For the time being, our website accepts payment only through Paypal Payment platform. Paypal is a secure and user-friendly method, used worldwide. Particular Terms and Conditions for Paypal are available on the Paypal website. If you do not have a PAYPAL account and you wish to pay through other method, please contact the Distribution Management of TETRAKTYS FILMS by email at: tetraktys@cytanet.com.cy

9) Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments linking to this Web site. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. This Web site must not be framed on any other site, nor may you create a link to any part of this Web site other than the home page.

10) Cancellation

For any reason you can cancel any order within 14 days from the day you ordered and payed only by sending a written email with your order details to our support department requesting cancellation. This means that you can return it to us in its original condition within 14 days of the date you received the item, unopened with all seals, packaging and shrink-wrap intact and we will issue a full refund or credit note for the price you paid for the item. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error, or if the item is faulty. Please package the relevant item securely in at least the packaging it was received and send it to us with a copy of your invoice . Please note: we can only accept the return of opened items if they are faulty. – Claims for damaged goods must notify within 24 hours of receipt, please inspect goods immediately. – Signing for goods accepts the goods into your care, and that they have been received complete and in undamaged packaging. You have the right to refuse damaged or incomplete parcels. – We do not deliver to P.O.Box numbers For more information or complaints please call +357 99694407  or send an email to tetraktys@cytanet.com.cy